Trouble saving to Pocket in Firefox - Stuck in a "loop"

Introduction

The new Pocket integration in Firefox may have trouble if you are using increased Privacy settings.

If you are having trouble saving to Pocket, or find that you are stuck in a “loop” when going through our tutorial after signing up, please continue reading to learn what you can do to start using Pocket in Firefox.

Add an Exception for Pocket in Firefox Privacy Settings

Pocket relies on “cookies” to keep you logged in and to save pages to your Pocket account. If your Firefox Privacy settings are set to “Never remember history”, Pocket will ask you to log in each time you try to save to Pocket.

The easiest way fix this issue is to relax your Privacy settings:

  1. Open Firefox, and select the menu button on the right side of the toolbar
  2. Select Preferences (on Mac) or Options (on Windows)
  3. Select Privacy & Security
  4. In the History section drop-down menu, select Use Custom Settings For History
  5. Uncheck Always use private browsing mode
  6. [Optional] Uncheck any other privacy options that you prefer not to use
  7. Click the Exceptions button
  8. Enter https://getpocket.com in Address of Website field, and click the Allow button. Then, click Save Changes

After making these changes, please try again to save to Pocket.

Preserve Cookies When Firefox Closes

If you have set Firefox to clear your history when Firefox closes, Pocket will require that you log in each time you re-launch Firefox and try to save pages. If you configure Firefox to preserve cookies, you’ll remain logged into Pocket. Here’s how:

  1. Open Firefox, and select the menu button on the right side of the toolbar
  2. Select Preferences (on Mac) or Options (on Windows)
  3. Select Privacy & Security
  4. If you have Clear History When Firefox Closes enabled, click Settings
  5. Uncheck Cookies

After changing this setting, please try again to save to Pocket.

Note: You can learn more about your Privacy options in by clicking here: Mozilla Support: Settings for privacy, browsing history and do-not-track

Disable First Party Isolation

First Party Isolation is an advanced browser setting that restricts access to cookies, cache and other data to the domain that created it. When First Party Isolation is enabled, it prevents the Pocket add-on from logging in successfully.

Here's how to check to see if First Party Isolation is enabled, and how to turn it off: 

  1. Type about:config in your address bar
  2. After reading the warning message, click I accept the risk!
  3. Type or copy and paste the following text: privacy.firstparty.isolate
  4. If this preference is set to true, double-click on the value to set it to false.

Note: There is a Firefox add-on called First Party Isolation which automatically enables this feature. If this add-on is installed in your browser, it must be disabled or uninstalled to turn off First Party Isolation.

Manually Save to Pocket with the + Button

If you prefer to not adjust your privacy settings, you can still use Pocket and save links directly to your list as an alternative to using the Pocket toolbar button.

You can click the + button in the top toolbar of the Pocket website, or save using a special page. Please click the link below to learn how to save directly to your list.

How to Manually Save to Pocket

If you find that you're still stuck in the tutorial "loop", here's how to get out of it:

  1. Save a something to Pocket by visiting this link in Firefox: https://getpocket.com/edit?url=http://ideas.ted.com/how-to-turn-small-talk-into-smart-conversation/?utmsource=pocket&utmcampaign=fftutorial
  2. Return to Pocket to access the item you saved, and then click the link above to learn how to save additional links.

I'm still having trouble. What's next?

If you are still having trouble saving to Pocket in Firefox, please contact Pocket Support and let us know about your experiences.

Still need help? Contact Pocket Support Contact Pocket Support