Can’t save to Pocket in Firefox - Asked to log in every time

Introduction

When saving pages to Pocket in Firefox, you must be logged into the Pocket website. If you’ve changed your default browsing settings or installed an extension that automatically clears your cookies, you might find that you’re asked to log into Pocket every time you try to save a page. This can be annoying, and possibly prevent you from saving anything to Pocket.

If this sounds familiar, don’t worry! We’ve described some easy tips you can try to stay logged into Pocket and reliably save pages to your list. If you have any questions about these tips, please click here to contact Pocket Support and we’ll be glad to help.

Keep Cookies When Firefox Closes

If you have set Firefox to clear your history when Firefox closes, Pocket will require that you log in each time you open Firefox and try to save a page.

Here’s how to tell Firefox to remember your cookies when you close your browser:

  1. Open Firefox, and select the menu button on the right side of the toolbar
  2. Select Preferences (on Mac) or Options (on Windows)
  3. Select Privacy & Security
  4. If you have Clear History When Firefox Closes enabled, click Settings
  5. Uncheck Cookies

After making this change, try again to save a page to Pocket. You will be asked to log in one more time.

Note: You can learn more about your Privacy options in by clicking here: Mozilla Support: Settings for privacy, browsing history and do-not-track

Add an Exception for Pocket when Firefox is set to “Never remember history”

Pocket relies on “cookies” to keep you logged in and to save pages to your Pocket account. If your Firefox Privacy settings are set to “Never remember history”, no cookies will be saved, and Pocket will ask you to log in each time you try to save to Pocket.

The easiest way fix this issue is to customize your history settings and add an exception so that Pocket is allowed to store a cookie in your Firefox browser. Here’s how:

  1. Open Firefox, and select the menu button on the right side of the toolbar
  2. Select Preferences (on Mac) or Options (on Windows)
  3. Select Privacy & Security
  4. In the History section drop-down menu, select Use Custom Settings For History
  5. Uncheck Always use private browsing mode
  6. Under “Cookies and Site Data”, click the Exceptions button
  7. Enter https://getpocket.com in “Address of Website” field, and click the Allow button
  8. Click Save Changes

After making these changes, please try to save to Pocket again. You will be asked to log in one more time.

Note: You can learn more about your Privacy options in by clicking here: Mozilla Support: Settings for privacy, browsing history and do-not-track

Disable First Party Isolation

First Party Isolation is an advanced browser setting that restricts access to cookies, cache and other data to the domain that created it. When First Party Isolation is enabled, it prevents the Pocket add-on from logging in successfully.

Here's how to check to see if First Party Isolation is enabled, and how to turn it off:

  1. Type about:config in your address bar
  2. After reading the warning message, click I accept the risk!
  3. Type or copy and paste the following text: privacy.firstparty.isolate
  4. If this preference is set to true, double-click on the value to set it to false.

Note: There is a Firefox add-on called First Party Isolation which automatically enables this feature. If this add-on is installed in your browser, it must be disabled or uninstalled to turn off First Party Isolation.

Manually Save to Pocket with the + Button

If you prefer to not adjust your privacy settings, you can still use Pocket and save links directly to your list as an alternative to using the Pocket toolbar button.

You can click the + button in the top toolbar of the Pocket website, or save using a special page. Please click the link below to learn how to save directly to your list.

How to Manually Save to Pocket

If you find that you're still stuck in the tutorial "loop", here's how to get out of it:

  1. Save a something to Pocket by visiting this link in Firefox: https://getpocket.com/edit?url=http://ideas.ted.com/how-to-turn-small-talk-into-smart-conversation/?utmsource=pocket&utmcampaign=fftutorial
  2. Return to Pocket to access the item you saved, and then click the link above to learn how to save additional links.

I'm still having trouble. What's next?

If you are still having trouble saving to Pocket in Firefox, please contact Pocket Support and let us know about your experiences. We're happy to help!

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