How to find the iPhone/iPad App Crash Logs

While troubleshooting crashes, we may request a crash log to determine what is happening. The easiest method is to find the log is in Settings on your iOS device. However, you can also find them on your computer after syncing your device. 

Find the logs on your iOS device

  1. Open Settings app
  2. Tap Privacy
  3. Tap Analytics & Improvements 
  4. Tap Analytics Data
  5. Scroll down and select any items that start with "Pocket" and show the date you encountered the crash

  6. Tap the Share button at the top right corner, and email the crash log to Pocket. If you have already been in touch with Pocket Support, please reference the existing conversation or name of the person who you have been working with. 

Find the logs after syncing your device

1. Sync with Finder on macOS 10.15 (or iTunes if on macOS 10.14 and earlier)

Crash logs are transferred to your computer whenever you sync your device. Plug in your device, and launch Finder (or iTunes, if on 10.14 or earlier) to complete the sync.

2. Retrieve the Crash Log

Mac Users:

  1. Open Finder (found in the Dock)
  2. Click on the 'Go' menu at the top of your screen, and select 'Go to Folder'
  3. Type (or paste): ~/Library/Logs/CrashReporter/MobileDevice/
  4. Open the folder with the same 'name' as your device. (Note: your device name appears in iTunes on the left side, under 'Devices').
  5. Look for files starting with Read It LaterPro. If you don't see any, try opening  the folder called 'Retired. Here, you should see at least one item starting with 'ReadItLaterPro'. Copy any that you find to your Desktop.
  6. Email the crash log to Pocket. If you have already been in touch with Pocket Support, please reference the existing conversation or name of the person who you have been working with.

Windows Vista/7 Users:

  1. Open any Windows Explorer Window (My Computer, My Documents, etc.)
  2. Enter %appdata%, and press enter
  3. Navigate to Roaming > Apple computer > Logs > CrashReporter > Mobile Device > *Device Name*. (Note: your device name appears in iTunes on the left side, under 'Devices')
  4. You will see at least one item starting with 'ReadItLaterPro'. Copy any that you find to your Desktop.
  5. Email the crash log to Pocket. If you have already been in touch with Pocket Support, please reference the existing conversation or name of the person who you have been working with.

Windows XP Users:

  1. Locate your Application Data folder. To see instructions on how to find this folder, click here: eHow: How to access the Application Data Folder
  2. Navigate to Apple computer > Logs > CrashReporter > Mobile Device > *Device Name*. (Note: your device name appears in iTunes on the left side, under 'Devices')
  3. You will see at least one item starting with 'ReadItLaterPro'. Copy any that you find to your Desktop.
  4. Email the crash log to Pocket. If you have already been in touch with Pocket Support, please reference the existing conversation or name of the person who you have been working with.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Pocket Support Contact Pocket Support