Premium Subscriber FAQ
This article includes popular questions and answers for existing Pocket Premium subscribers. Click here if you’re not already a subscriber or would like to learn more about Pocket Premium’s features.
You can view your subscription information at any time by clicking here: Pocket Premium Settings
If you’re using iOS or Android, you can access this information in Pocket by selecting Premium from the Pocket Menu.
If you subscribe to Pocket Premium, the subscription is linked to your Pocket account. This means that your subscription will follow you wherever you happen to use Pocket. To restore your subscription in Pocket on a new device and unlock the Premium features, simply log into your account.
If you are having trouble restoring your Pocket Premium subscription after logging in to Pocket on iOS or Android, go to Settings > Premium and tap “Restore Existing Subscription”.
Yes! If you’d like to change your subscription type, please contact Pocket Support and we’ll be happy to make these changes for you. In your email, please include your Pocket email address and order number.
If you need an invoice or receipt for your Pocket Premium payment, just contact Pocket support and we'll be happy to provide one.
If you made your purchase through iTunes or Google Play, you'll be able to view your invoice by logging into your Apple or Google account.
When you activate a Pocket Premium on your account without providing a payment method, they appear as “comped”. There are several common types of comped subscriptions:
- Promotion through Galaxy Gift App on Samsung (6 free months)
- Promotion through Acer (6 free months)
- Purchase of Pocket Premium through a bundle promotion (Productivity Pack, Parallels Bundle, etc.)
Comped subscriptions typically do not renew automatically. However, if you add a Payment Method (see below), you can ensure that your subscription doesn't end when your time runs out.
Yes, you can switch from paying for Pocket Premium on iTunes or Google Play to paying directly on our website. However, you must wait until your current paid period ends, and be sure to disable cancel your subscription on Google Play or iTunes so your subscription doesn’t auto-renew at the end of your billing cycle.
Click below to learn how to cancel your plan on iTunes or Google Play:
Once your subscription has ended, you can simply sign up for Pocket Premium by clicking here.
Pocket Premium subscriptions are set to auto-renew by default. You can easily turn off auto-renew here.
If you’d like to cancel your subscription, please click here to learn how: Canceling your Pocket Premium Subscription
If you choose to cancel your subscription, your Pocket account will be converted to a Free account and will continue to be fully functional. However, you will no longer have access to Permanent Library, Full-Text Search or Suggested Tags.
The data from your search index and Permanent Library will be kept on Pocket’s servers for 30 days.
If you are not completely satisfied with Pocket Premium, it may be possible to receive a refund depending on where the purchase was made.
If you purchased Pocket Premium through Apple’s App Store, Google Play, or another app market, it will unfortunately not be possible to receive a refund.
If you purchased Pocket Premium from the Pocket website, it may be possible to receive a pro-rated refund for the unused portion of your subscription period. To inquire about a refund, please click here to let us know the reason.
After upgrading, we will begin to process your account for the new Premium features. This may take some time to complete, but we will send you an email when they’re ready. You can also check the status of your account by clicking here: Premium Account Status
Pocket Premium features extend to the majority of our apps and extensions, with more coming soon.
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